Collection and Use of Personal Information

When you sign up to use our products, services and content, we will need to contact and identify you from time to time. For this reason, we will ask you to register and give us some of your personal information.

What personal information we collect?

When you register on our website, we will ask for your name, address, company name, phone number, email address, and credit card information.

When other people access your CloudSnooze account with your permission, we may collect information about them, including their names and email addresses.

In order to retrieve data from cloud accounts, you will need to register them. When you do, we collect the name of the account holder, company name, username and access keys. These access keys will be kept secret – in order to protect your data, we don’t store or log them.

How we use your personal information

We use your personal information to keep you informed about our latest offers, products, updates and upcoming events. If you don’t want to receive this type of information, simply unsubscribe by clicking on the relevant link in any of the emails.

In order to prevent fraud on your account and to create, develop, operate, deliver, and improve our products, services and content we may use some of your personal information.

In the event that we make any changes to our policies or terms of service, we will use your personal information in order to notify you of this.

We may use your personal information internally for audits, data analysis and research in order to improve the products that we offer you.

Collection and Use of Non-Personal Information

We collect data in such a form that, on its own, does not allow us to identify or contact a specific individual or account holder. We reserve the right to use non-personal data for certain purposes, including:

  • Technical and navigational information. For each visitor to our website, we collect information on web browser type, Internet protocol address, language, location, time zone, unique device/browser identifier, and URLs requested. This is used to understand our customers’ behaviour and tailor our products, services and content to their specific needs.
  • Website activities. We aggregate this information in order to improve our content and website usability. We consider aggregated information as non-personal information.

In the case where personal and non-personal information are combined, we will treat the whole as personal information for as long as it is combined.

Cookies and Other Technologies

We use cookies and other technologies, such as Web Beacons and Pixel Tags, in all our websites in order to better understand user behaviour and to effectively deliver our services.

Cookies are alphanumeric identifiers in the form of data files that are inserted and stored by your Web browser on your computer’s hard drive. These may be stored on your computer in order to monitor your usage history and preferences and store your login information.

You are able to prevent cookies from being stored on your computer and to delete the cookies that are stored there already. It is important to note that, if you choose to do this, some functionality of the services we offer you will be impaired or may even not be able to operate properly.

Web Beacons refer to images embedded in a web page and used for measuring and analysing website usage and activity. We, or third party service providers employed by us, could use these in order to better our services and products. We could also use this information to determine that users meet the required criteria to access our services.

Pixel Tags allow us to determine the correct format of email messages that our customers would be able to read. We also use these to determine whether an email has been opened. We use this information to reduce and tailor the messages we send to users in order to keep our communication minimal and relevant.

In some of our email messages we use a “click-through URL” linked to web pages on our websites. When recipients click on these URLs a separate web server records their click before arriving at the destination. We use click-through data to help us determine the interest in particular content or topics. If you prefer not to be tracked in this way you should not click on textual or graphic links contained in our emails.

In order to analyse trends and administer our websites, we store the following information in log files: Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

Disclosure to Third Parties

CloudSnooze will only use your personal information to improve our products, services and content. We won’t share your data with third parties for their marketing purposes. If we do transfer your data to any third party or other agents, we will first give you the option to opt out or limit the use and disclosure of your personal data.

Service Providers

At times, we may use third party vendors or service providers in order to better the service we offer you. They may send email messages our behalf, process payments or operate particular features and functionality of our services, products and content. We ensure that our contracts with them outline the appropriate handling of your information, prohibiting them from using it for anything other than what we agreed to.


It may be necessary to share or disclose your personal information when we reasonably determine, that the disclosure of such information is necessary or appropriate:

  • If you breach our Terms of Service, we may have to enforce our rights against you;
  • When you perform or allow any action that we consider prohibited, illegal or damaging to our service or other users;
  • When required by any applicable law, legal process, litigation, and/or requests from public and governmental authorities within and outside your country of residence.

In the event that our company undergoes and asset sale, acquisition, merger, reorganization or change of control such as selling, merging or transferring any part of our business, your personal information may form a part of that transaction.

Compelled Disclosure

In the event of a lawful request from public authorities, we may be legally required to disclose personal information.

Access to Personal Information

We do everything within our power to keep your personal information up to date, using the information that you provide us with. If you want to update or correct your personal information, simply login to your account ( If we’re not required by law to retain certain information, we offer you the opportunity to delete it.

If you would like to access, correct or delete certain portions of your data, email your request to If your request jeopardizes the privacy of other users, is extreme in its practicality or if access to certain data isn’t required by law, we may choose to decline your request.

We only store your data for as long as we practically need it in order to provide you with the service you requested, unless we are legally required to retain it for longer.

Protection of Personal Information

We take precautions — including technical, administrative and physical measures — to safeguard your information. We use a combination of firewall barriers, data encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect your personal information and our systems from unauthorized access. We also enforce physical access controls to our buildings and files.

We store your personal information on a secure server behind a firewall. Only employees, contractors and agents that must actually use that data to provide, operate, develop or improve our services, are allowed access to it.

Third Party Sites and Services

Our websites and content may contain links to other websites. We don’t endorse the privacy practices or contents of these websites and we do not accept responsibility for this either.

International Users

CloudSnooze transfers and processes all personal information in Australia. If you are located outside Australia, this may mean that the privacy laws in your specific area are different to that of the area in which your personal data is stored and maintained.

European General Data Protection Regulation

Personal information

The personal information we collect may be considered Personal Data under the General Data Protection Regulation.

Data Transfer

We provide our Services from the US. This means that we may transfer your data from the EU to the US. As the European Commission has not provided a decision of adequacy for the US, we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here

We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Your Rights

If you are located within the EU, there are many rights relating to your personal information:

  • The right to be informed about how your personal information is being used;
  • The right to access the personal information we hold about you;
  • The right to request the correction of inaccurate personal information we hold about you;
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances;
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time;
  • The right to request that we transfer or port elements of your data either to you or another service provider; and
  • The right to complain to your data protection regulator.

External Websites

The Website may contain links to third-party web sites. CloudSnooze has no control over the privacy practices or the content of any such third party websites. We accept no responsibility for their content and privacy policies. The onus rests on the user to view the applicable privacy policy of the website sponsor when visiting any other websites.

Changes to This Website Privacy Policy

This Website Privacy Policy is effective as of the date of its posting. We may change this Website Privacy Policy from time to time. By accessing this Website after we make any such changes to this Website Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Website Privacy Policy on a regular basis.

The provisions of the [client agreement], control all use and disclosure of all information provided or collected under or as a result of such agreement.


The Service is not directed to children. We do not knowingly collect personally identifiable information from children. If you, as a parent or guardian, become aware that your child has provided us with Personal Information without your consent, please contact us. If we become aware that a user is under the age of 13 and has provided us with Personal Information without verifiable parental consent, we will delete such information from our files.

How to Contact Us

Should you have questions about this Website Privacy Policy, please contact CloudSnooze via email at with “WEBSITE PRIVACY POLICY” in the subject line. Alternatively, mail us at the following address:

PO Box 573
Glendora, CA 91740

Last Updated: Jan 2019